Effective Date: October 7, 2026
Welcome to ThingsForge, a platform operated by PreIntelligence Research Tech Private Limited.
These Terms & Conditions ("Terms") govern your access to and use of the ThingsForge website, software, IoT platform, dashboards, APIs, connected devices, hardware, sensors, notifications, and related services (collectively referred to as the "Services").
By creating an account, purchasing or using ThingsForge hardware, connecting a device, or using the ThingsForge software or Services, you agree to these Terms.
ThingsForge provides software and IoT solutions for monitoring, managing, collecting, and analyzing data from connected devices and sensors.
The Services may include IoT device management, sensor monitoring and configuration, live and historical data, data visualization, reports, alerts, notifications, device configuration, hardware solutions, APIs, device communication, and AI-assisted or chatbot features.
We may update, modify, improve, suspend, or discontinue any feature when reasonably required for technical, security, operational, business, or legal reasons.
Some ThingsForge Services require an account. You are responsible for providing accurate account information, keeping your login credentials secure, protecting device credentials and access information, keeping your account information up to date, and all activities performed through your account.
You must not share your account credentials or allow unauthorized persons to access your account.
We may suspend or restrict an account if we reasonably believe it is being misused, compromised, or used in violation of these Terms.
ThingsForge may provide hardware devices, controllers, sensors, communication modules, and other related equipment.
Hardware must be installed, configured, operated, and maintained according to the instructions provided by ThingsForge or the applicable product documentation.
The customer is responsible for providing a suitable installation environment, required power and network connectivity, proper installation and operation of the equipment, protecting the equipment from physical damage, and following recommended operating and maintenance procedures.
Hardware performance may be affected by power interruptions, network connectivity, environmental conditions, improper installation, physical damage, sensor conditions, firmware, or other external factors.
Where a hardware warranty is provided, warranty coverage will be subject to the applicable warranty terms provided with the hardware or communicated at the time of purchase.
Warranty or support may not cover damage caused by physical or accidental damage, water, fire, excessive heat, incorrect wiring, unsuitable power supply, unauthorized modification or repair, improper installation or handling, use outside recommended operating conditions, external equipment or electrical systems, normal wear and tear, misuse, negligence, or unauthorized alterations.
Where applicable, ThingsForge may inspect the hardware before determining whether a repair, replacement, or other service is covered.
ThingsForge displays and processes information received from connected devices and sensors.
Sensor readings may not always be completely accurate due to sensor calibration, sensor degradation or failure, hardware problems, incorrect configuration, installation conditions, environmental conditions, firmware issues, network interruptions, or power interruptions.
ThingsForge does not guarantee that sensor readings or device data will always be accurate, complete, or available.
For critical operations, customers should independently verify important measurements and information.
ThingsForge Services may require internet connectivity, electricity, communication networks, cloud services, or other external infrastructure.
ThingsForge is not responsible for service interruptions caused by internet or network failures, power failures, mobile or communication network problems, router or local network problems, Internet Service Provider failures, third-party cloud service failures, customer-side configuration problems, or external infrastructure failures.
If a device cannot communicate with the ThingsForge platform because of these conditions, live data and notifications may be delayed or unavailable.
ThingsForge provides reasonable technical support for supported ThingsForge software, hardware, devices, and configurations.
Technical support may include assistance with account-related issues, ThingsForge software usage, device connection and configuration, sensor configuration, basic troubleshooting, platform-related technical problems, and supported hardware issues.
Support may be provided through email, phone, remote assistance, or other communication methods made available by ThingsForge.
Support response times may vary depending on the nature and complexity of the issue.
ThingsForge may be unable to provide support where the issue is caused by circumstances outside our reasonable control.
This may include third-party hardware that is not officially supported, unauthorized modifications to ThingsForge hardware or software, incorrect wiring or installation, damaged hardware caused by the customer or external circumstances, unsupported sensors or accessories, customer network or internet problems, power supply problems, incorrect device configuration performed by the customer, third-party software or applications, unsupported operating systems or environments, problems caused by external cloud, hosting, network, or communication providers, use of the Services outside their intended purpose, devices or systems modified without authorization, or failure to follow ThingsForge instructions or documentation.
Where appropriate, ThingsForge may provide general guidance, but additional charges may apply for services outside the normal scope of support.
Customers must not attempt unauthorized repairs, modifications, or alterations to ThingsForge hardware or software.
Unauthorized modifications may affect functionality, security, warranty coverage, or support eligibility.
Where hardware requires inspection, repair, replacement, or servicing, ThingsForge may request that the equipment be returned or made available for inspection.
We aim to provide reliable and secure Services; however, we do not guarantee that ThingsForge will always be uninterrupted, error-free, or continuously available.
Temporary interruptions may occur due to maintenance, software updates, server issues, hardware failures, network problems, security incidents, infrastructure failures, third-party service interruptions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to restore affected Services where possible.
ThingsForge may provide alerts and notifications through supported methods such as push notifications, email, or other communication channels.
Notification delivery may be affected by internet connectivity, device availability, incorrect notification settings, invalid notification credentials or tokens, email provider restrictions, mobile device settings, or third-party service failures.
ThingsForge does not guarantee that every notification will be delivered immediately or successfully.
ThingsForge alerts must not be used as the sole emergency, medical, fire, security, life-safety, or other critical warning system where a missed or delayed notification could cause serious harm.
ThingsForge may store and process device, sensor, account, and related information to provide the Services.
Although we take reasonable measures to protect stored information, customers should maintain their own backup or export of important business, operational, or sensor data.
ThingsForge is not intended to be the customer's sole backup system.
ThingsForge may use third-party services for hosting, cloud infrastructure, payments, communication, notifications, email delivery, authentication, databases, networking, and other technical functions.
Third-party services may experience interruptions, changes, limitations, or failures outside our reasonable control.
ThingsForge is not responsible for losses caused solely by failures or changes in third-party services.
You agree not to use ThingsForge for unlawful purposes, access another user's account without authorization, attempt unauthorized access to ThingsForge systems, circumvent security controls, interfere with the ThingsForge platform or infrastructure, upload malicious code or harmful software, misuse device credentials or APIs, reverse engineer or exploit the platform without authorization, or modify ThingsForge hardware or software without authorization.
We may suspend or terminate access where misuse or unauthorized activity is identified.
The ThingsForge software, platform, source code, APIs, designs, logos, trademarks, graphics, documentation, and related materials are owned by or licensed to PreIntelligence Research Tech Private Limited, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, sublicense, or commercially exploit ThingsForge intellectual property without prior written permission, except where permitted by applicable law.
Customers are responsible for ensuring that ThingsForge hardware and software are used appropriately for their intended application.
Customers are also responsible for obtaining any required permissions, approvals, licenses, or regulatory compliance applicable to their installation, industry, location, or use case.
ThingsForge does not guarantee that the Services satisfy every industry-specific regulatory or operational requirement.
To the fullest extent permitted by applicable law, ThingsForge and PreIntelligence Research Tech Private Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Services.
This may include losses resulting from hardware failure, sensor inaccuracies, network or power failures, missed or delayed notifications, third-party service interruptions, loss or corruption of data, incorrect device configuration, customer misuse of the Services, business interruption, or operational losses.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
We may suspend, restrict, or terminate access to the Services where reasonably necessary, including for violation of these Terms, unauthorized access, fraudulent activity, security risks, misuse of the platform, or legal or regulatory requirements.
Customers may stop using the Services at any time, subject to any applicable purchase, service, warranty, or contractual terms.
Your use of ThingsForge is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, store, process, and protect information associated with your account, devices, sensor data, and use of the Services.
We may update these Terms from time to time to reflect changes to our Services, technology, business operations, security practices, or legal requirements.
Updated Terms will be published on this page with a revised Effective Date.
Continued use of the Services after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms or the ThingsForge Services shall be subject to the jurisdiction of the competent courts in Tamil Nadu, India, unless otherwise required by applicable law.
If you have questions regarding these Terms & Conditions or require technical support, please contact us.
Company:
PreIntelligence Research Tech Private Limited
Address:
219/2A, Punnai Nagar,
Nagercoil, Kanniyakumari District,
Tamil Nadu – 629004, India
Phone: +91 99402 42742
Email: info@preintelligence.com
Thank you for choosing ThingsForge. We appreciate your trust and are committed to providing reliable and innovative IoT software and hardware solutions.